Our Brand Promise
At Lilly, we promise to provide trusted Answers that Matter to our customers in order to deliver better patient outcomes. We’ll deliver on this promise in four ways:
Through our commitment to breakthrough products, which means that we commit to focusing our R&D investment on meeting unmet patient needs - not only on responding to market opportunities. Through the medical expertise we provide, which enables the research, discovery and development of new medicines
By practicing active listening and responding when engaging with stakeholders - knowing that listening builds our understanding of stakeholders wants and needs, and responding builds trust and assures our stakeholders that their concerns have been taken seriously.
Our pledge to be reliable and trustworthy demonstrates our intention to build trust in our company and in our industry.
Our Core Values
On the journey towards fulfilling our brand promise, we're guided by Eli Lilly and Company's long-established core values:
Integrity: We conduct our business consistent with all applicable laws and are honest in our dealings with customers, employees, shareholders, partners, suppliers, competitors, and the community.
Excellence: We pursue pharmaceutical innovation, provide high-quality products, and strive to deliver superior business results. We continually search for new ways to improve everything we do.
Respect for People: We maintain an environment built on mutual respect, openness, and individual integrity. Respect for people includes our concern for all people who touch or are touched by our company: customers, employees, shareholders, partners, suppliers, and communities.
Everyday, Lilly employees aim to translate these values into actions - actions that provide Answers That Matter for customers and lead to better outcomes for the patients we all serve.